In 30 seconds
- Every step from customer need to value delivered.
- Organizing around value streams cuts handoffs.
- The unit lean and SAFe use to structure work and funding.
What it is
A value stream covers everything needed to deliver a specific value to a customer, across teams and departments. Seeing it whole reveals delays hidden between steps.
Two kinds
| Kind | Example |
|---|---|
| Operational | Processing a customer loan |
| Development | Building the systems that support it |
SAFe uses this distinction to organize Agile Release Trains around development value streams.
Why organize around them
- Fewer handoffs between departments
- Clear ownership of end-to-end outcomes
- Funding tied to value, via lean portfolio management
Map one with value stream mapping and measure it with value stream metrics.
Myth vs reality
Myth · A value stream is a department.
Reality · It cuts across departments.
Myth · Value streams are only for manufacturing.
Reality · Every service organization has them.
Myth · One value stream fits the whole company.
Reality · Most organizations have several.
FAQ
How do we identify value streams?
Start from customer outcomes and trace backwards.
Who owns a value stream?
Ideally a leader accountable for end-to-end results.
How many value streams should we have?
As many as distinct customer outcomes, kept manageable.