In 30 seconds
- Delegation isn't all or nothing; there are levels.
- Clarify who decides what, and how.
- Delegate more as trust and capability grow.
Seven levels
- Tell: I decide
- Sell: I decide and explain
- Consult: I decide after asking you
- Agree: we decide together
- Advise: you decide after asking me
- Inquire: you decide and tell me
- Delegate: you decide
This model comes from Jurgen Appelo's Management 3.0.
Delegation boards
List key decision areas down one side and the seven levels across the top, then mark the agreed level for each. It removes guesswork about who decides.
Delegating well
- Share context and intent, not just tasks
- Agree how you'll stay aligned
- Increase the level as trust grows
See empowerment.
Myth vs reality
Myth · Delegation means giving away all control.
Reality · It's chosen per decision and level.
Myth · Delegating is abdicating.
Reality · Leaders stay accountable for context and support.
Myth · Levels never change.
Reality · They move as capability and trust grow.
FAQ
What's delegation poker?
A game where people vote on the right level for a decision.
What should never be delegated?
Accountability for direction and the team's environment.
How do we start?
Map five recurring decisions on a delegation board.